Refund Policy | Veo 3

At Veo 3, we aim to ensure complete satisfaction with our services. This policy outlines our terms and conditions for subscription plan changes and refunds.

Subscription Refunds

We offer full refunds for subscription purchases under the following conditions:

• Request must be made within 3 days of purchase
• Usage must be limited to 200 credits or fewer
• Processing fees will be deducted from the refund amount

Subscription Renewal Refunds

We understand that users may sometimes forget to cancel their subscription before automatic renewal. For such cases, we offer full refunds under the following conditions:

• The subscription was automatically renewed
• No credits were used during the renewed billing period
• Refund request must be made within 7 days of the automatic renewal
• Processing fees will be deducted from the refund amount
• The subscription will be immediately cancelled upon refund processing

Credit Purchases

We offer partial refunds for credit purchases under specific conditions to ensure customer satisfaction:

• Partial refunds are available if you have used less than 50% of your purchased credits
• Refund amount will be calculated based on unused credits minus processing fees
• Request must be made within 30 days of purchase
• Only the value of unused credits will be refunded

Credits that have been used (more than 50% of the total purchase) are non-refundable. Please carefully consider your credit needs before making a purchase.

Subscription Plan Changes

If you have accidentally purchased an annual subscription plan instead of a monthly plan, we offer the following accommodation:

• We will convert your annual plan to a monthly plan
• One month of subscription fee plus processing fees will be deducted
• The remaining balance will be refunded to your original payment method

Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Credit purchases where more than 50% of credits have been used
• Credit purchases requested beyond 30 days of purchase
• Subscription time that has already passed
• Processing fees
• Initial subscriptions beyond the 3-day window
• Subscriptions with more than 200 credits used
• Subscription renewals where credits were used during the billing period
• Subscription renewal refund requests made beyond 7 days of renewal

Refund Process

To request a refund for eligible items, please contact our support team with the following information:

Go to your User Center and copy the email displayed there to provide it for verification.

• Your account email
• Order number or transaction ID
• Reason for the refund request

Refund requests are typically processed within 5-7 business days. The actual time for the refund to appear in your account may vary depending on your payment method and financial institution.

Changes to This Refund Policy

We reserve the right to update our Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our support team at support@sonovid.ai.

By using our services, you acknowledge that you have read and understand this Refund Policy.